Archive for the ‘Customer Support’ Category

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6 months ago
 

Polarion ALM 2016 SR3 – What’s New and Noteworthy

As 2016 draws to a close, so does the development cycle of our product version 2016. I’m happy to announce the availability of Service Release 3 (SR3) and provide some information about what it delivers. Let’s jump right in. (more…)

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2 years ago
 

What’s New and Noteworthy in Polarion 2015 SR3

I’m happy to announce the first Polarion release since the announcement of our acquisition by Siemens: Polarion version 2015 SR3. This is the last planned service release for version 2015. As some of you know, all the new features and improvements delivered this year roll up to comprise the next major version – Polarion 2016. That means that most of what’s in Polarion 2016 (and every new major version) has already been rolled out and used in production by many of our customers, so you can consider updating with a pretty high degree of confidence. But let’s talk about the current release and see what’s new and noteworthy.  (more…)

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2 years ago
 

What’s New and Noteworthy in Polarion 2015 SR2

After months of hard work on the part of Polarion’s R&D team, we’ve released the second planned service release for Polarion version 2015: Polarion 2015 SR2. In this post I’ll share with you the most important new functionality and improvements. There’s actually quite a bit, as some things have been in development for several release cycles and are ready for release now. So let’s get started. (more…)

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2 years ago
 

What’s New and Noteworthy in Polarion 2015 SR1

I’m pleased to announce the first planned service release for Polarion version 2015. In this post I’ll share with you the most important new functionality and fixes. Let’s get started. (more…)

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2 years ago
 

Tech Tips: Restricting Repository Access Via SVN WebClient

Welcome to another post from the Polarion Technical Support Team. From time to time we face challenging situations when the solution of the problem is not obvious at first glance and some research around is necessary. Let me share with you one such case that we successfully resolved. (more…)

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2 years ago
 

New LiveReport Widgets Available for Polarion 2015 Pages

Screenshot: Polarion LiveReport Widgets panelThe recent release of Polarion Version 2015 introduced a new feature called LiveReport Pages. This new type of page allows Polarion users to create online information and develop reports visually, using predefined “widgets”. The initial widget catalog has a full SDK documentation how the widgets can be implemented to support even more use cases which can be addressed using these widgets. If you haven’t seen the new Pages and widgets, you can look into the demo projects included with Polarion 2015, where some of the reports are now implemented with the new technology.

You might be interested to know that barely 1 month after our newest release was published, we already have 3 additional widgets available through the Polarion Extensions portal. All of them are incorporate well-known functionality from our classic wiki pages, but it’s now usable by non-coders as widgets – which is why they were introduced. (more…)

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2 years ago
 

Tech Tips & Tricks: How can I access Highcharts that requires highcharts-more.js file?

Polarion 2014 introduced the Highcharts library enabling you to easily implement various kinds of charts such as bar, line, area, area spline, pie etc. In addition to these, there are also other types of charts like columnrange chart  (http://www.highcharts.com/demo/columnrange) – that require the  highcharts-more.js file.

This comes out-of-the-box in Polarion 2014 SR2 and up, but if you cannot update to the latest version for some reason here is how such chart can be implemented in Polarion: (more…)

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2 years ago
 

New Features of the Polarion Customer Service Portal

One major thing that contributes to a tech company’s success is how well they support their customers. At Polarion, “good enough” has never been good enough. Our goal is excellent customer support. In this article, I’d like to tell you a bit about our  support portal, and what we’ve done to make sure it meets the needs of our customers, as well as our support team. (more…)

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2 years ago
 

Featured Extension: Live Status Reveals Optimal Work Item Flow and Current State

This entry is part 1 of 3 in the series Featured Extensions

People who are new to Polarion (and even some who are not so new) often take quite some time before they look into the many Polarion extensions available on the Polarion Extension Portal. This is understandable, as it may take a while to understand what sort of added or enhanced functionality might help them.

Extensions range from integrations with other tools, to project templates, to enhancements of out-of-box Polarion features. We hope you’ll find the time to explore the portal on your own and see what’s there. There is quite a bit, so to help you out, we’ve decided to point you to at least one extension every month that various people here at Polarion feel is cool and useful. This month’s featured extension is called Work Item Live Status. (more…)

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3 years ago
 

Polarion 2014 SR3 – New and Noteworthy

As winter sets in (here in our northern hemisphere location at least), we wrap up another year with a service release: Polarion 2014 SR3. The update is free to customers with a current maintenance agreement. As with all our releases, the features and improvements we introduce in service release roll up into the next major version, in this case, Polarion 2015. I invite you to check out what’s coming your way in that version on our 2015 Early Access microsite.

Meantime, let me provide here an overview of the main new features, improvements, and fixes for the 2014 SR3 release. (more…)